Episode 179: Paying the bill

Learning English - The Flatmates

http://www.bbc.co.uk/worldservice/learningenglish/flatmates/episode179/index.shtml

compensation
noun [C or U]something that makes you feel better when you have suffered something bad: pampasan - pembayaran ganti rugi - mengimbangi - kebaikannya mengimbangi kecacatannya (EXCHANGE)

......I have to spend three months of the year away from home - but there are compensations like the chance to meet new people.
......Free food was no compensation for a very boring evening.
......She received £40 000 in compensation for a lost eye.
.....You should claim/seek compensation.
......a compensation claim
....Victims of the crash will be compensated for their injuries.



mix sb/sth up (CONFUSE)
phrasal verb [M]to fail to identify two people or things correctly by thinking that one person or thing is the other person or thing- keliru - bingung - mencapuradukkan - saya keliru anrata 2 temu janji - nota saya telah bercampur aduk

......People often mix us up because we look so similar.
......I think you're mixing me up with my sister.

mix-up
noun a mistake caused by confusion which prevents something from being done or causes something to be done incorrectly
...... there's been a bit of a mix-up over the arrangements for the trip. [often + over]
.......I was often mixed up with Tom at school because we had the same surname. [often + with]
.......Kim and Wendy were almost identical as children and I often used to mix them up.
........We both wear black wool coats and it's very easy to get them mixed up.


efficiently
adverb - cekap - dgn cekap

.....She runs the business very efficiently.

efficiency
noun [U]1 when someone or something uses time and energy well, without wasting any:

......What is so impressive about their society is the efficiency of the public services.energy efficiency

fix (FASTEN)
verb [T + adverb or preposition] to fasten something in position so that it cannot move: - pasang -memasang - terpasang - bagaimana patung itu dipasang ditempatnya- sematkan - kenakan - tolong sematkan butang itu

.......We fixed the bookcase to the wall.
.......fixed - terpasang


Episode 179: Paying the bill

Khalid: I'd like to check out now please.

Manager: Certainly sir. Was everything satisfactory?

Khalid: Not really, no. You mixed up my booking, I ordered a vegetarian breakfast but was given steak and eggs, and the hot water in my shower didn't work in the mornings.

Manager: Yes, I know you had a few problems but really, the important thing is, would you say they were dealt with politely and efficiently?

Khalid: No, I would say they were dealt with completely unpolitely and non-efficiently, actually. I had to ask more than three times to have my shower fixed and the waiter was very rude when I asked him to change my food.

Manager: Well, can I offer you a further discount as compensation? Say, 15%?

Khalid: Oh... Thank you


VOCUBULARY

complaint
noun

1- [C or U] when someone says that something is wrong or not satisfactory:
.......We've received a complaint from one of our listeners about offensive language.
......I've made a complaint (= formally complained) to the police about the noise.
......[+ that] We've had complaints that you've been playing your radio too loud.
........Do you have any grounds for complaint (= reason to formally complain)?

2- [C] an illness:.....a heart/stomach complaint


steak
noun [C or U]a thick, flat piece of meat or fish, especially meat from a cow:

......T-bone/sirloin steaks
.......salmon/turkey steaks
........Shall we have steak for dinner?