Negotiations: tricky conversations [bbc]

Talking Business

http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/unit4negotiations/1tricky.shtml


Introduction
All managers sometimes have to have difficult conversations with people working under them. What is the best way to give negative feedback?

Think
Imagine you are unhappy with the behaviour of a member of your team. You have decided to raise the issue with this person and tell him or her that you would like to see an improvement. What words or phrases might be useful in this tricky conversation?

Check understanding

Sean:
Okay, well, I’m not going to get into a discussion about who deserved to get the job. Clearly, the person who was appointed was the right person for the job. What you need to do is look at your work and what you’re doing and where that’s taking you in your career. But bearing in mind that you are still employed to do a job and I expect you to do that job with a certain attitude. You’re meeting members of the public quite regularly - it’s important that you aren’t unhappy, or at least that you don’t show it. This meeting is really just to let you know I’m not happy with the effort that you’ve made...

Michelle: Okay …

Sean:
… and I really want to see some improvement. I know it’s difficult. I know that it’s depressing not to get a job, but you’ve got to snap out of it, you’ve got to get on with the job that you’re doing now.

Vocabulary

clearly [adverb]
used to show that you think something is obvious or certain:

...The accident was clearly the lorry driver's fault.
...Clearly, you should tell her the truth.

deserved [patut-sepatutnya-layak]
to have earned or to be given something because of the way you have behaved or the qualities you have

...[+ to infinitive] They certainly deserved to win that match.


get into
get into sth (ACTIVITY)
get into sb (BEHAVIOUR)
get (sb) into sth (PROBLEM)


get (sb) into sth (PROBLEM) phrasal verb
to (cause someone to) become involved in a difficult situation, often without intending to: ----1- berada dalam - bagaimana mulanya kamu berada adalam kacau begini-------------2- membuat dia - kamulah yg membuat dia susah------3- masuk-

After he lost his job, he got into debt.
Are you trying to get me into trouble?

take in

bear/keep sth in mind [ingat akan-mengingati]
to remember a piece of information when you are making a decision or thinking about a matter. -----1- ingat-- kamu mesti ingat bahawa kamu sedang mengendalikan org2 yg berpendapat berbeza2 - --- itu cadangan yg baik , saya akan ingat- ----3- perlu diingatkan

.........Bearing in mind how young she is, I thought she did really well.
............Of course, repair work is expensive and you have to keep that in mind.

expect (THINK) verb
[T] to think or believe something will happen, or someone will arrive: -----1- mengharakan - - selepas kemarau kami mengharapkan hujan -----------2- mengharapkan kedatangan - saya menghafapkan kedatangan tetamu penting ----------- 3- jika kamu mengharapkan simpati kamu akan kecewa-

....We are expecting a lot of applicants for the job.
....[+ (that)] I expect (that) you'll find it somewhere in your bedroom.
...I expect (that) he'd have left anyway.
....[+ to infinitive] He didn't expect to see me.
...The financial performance of the business is fully expected (= almost certain) to improve.
....We were half expecting you not to come back.

regularly

regular (OFTEN) adjective
happening or doing something often:

.........a regular customer/churchgoer/reader/user
..........Top footballers make regular appearances on TV.


regularly adverb
..............Accidents regularly occur on this bend.



certain (IN NO DOUBT) - pasti
certain (EXTREMELY LIKELY)
certain (PARTICULAR) - tertentu - tersendiri -
certain (NAMED)
certain (LIMITED)


snap out of sth phrasal verb INFORMAL
to force yourself to stop feeling sad and upset: -------1- melepaskan diri daripada belenggu - alangkah baiknya kalau saya dapat melepaskan diri dari belengu itu-----------2- -berhenti dari berbuat- -bukankan ini masanya kamu berhenti berbuat demikian---------3- menjadi riang semula-- dia menjadi riang semula sebaik saja kawan baiknya sampai-


.............He just can't snap out of the depression he's had since his wife died.
.............Now come on, snap out of it.Losing that money isn't the end of the world.

depress (CAUSE SADNESS)
depress (REDUCE)
depress (PRESS DOWN)


depressing Show phonetics adjective
making you feel unhappy and without hope for the future: ------1- menyedihkan - berita menyedihkan-

...........I find this weather so depressing.
..........Her letter made depressing reading
..........[+ ing form of verb] It was very depressing watching the news on television tonight.
..........[+ to infinitive] It's depressing to think that we've got five more years of this government!



get on (CONTINUE) phrasal verb
to continue doing something, especially work:

..............I suppose I could get on with the ironing while I'm waiting.
..........I'll leave you to get on then, shall I?